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Frequently Asked Questions

Who can go to PromptMD? Do you see children?

  • Patients of all ages starting at age 1 are welcome at PromptMD. No appointments are needed and visits usually take less than half an hour. Please note that we close our doors promptly on schedule; the last patient check-in of the day is 20 minutes prior to the scheduled closing time.

How does payment work? Do you take insurance?

  • PromptMD does not accept any insurance except Medicare. Payment must be made at the time of the visit, via credit card (MasterCard, Visa and American Express) or flexible spending card. Effective immediately we will no longer be accepting checks due to a high volume of insufficient funds. If your visit requires bloodwork, you have the option of using your insurance to pay for lab tests at an outside laboratory, such as Quest Diagnostics or Lab Corp.
    We provide you with a generic health insurance claim form and an itemized receipt ready for you to submit to your health insurance carrier. The cost of your visit should be applied to your out-of-network benefits or your annual deductible. Costs not reimbursed by insurance are usually covered by flexible spending dollars. The majority of patients report receiving more than 60% reimbursement from their insurers.

How much can I expect to pay for services?

  • An initial consultation with a physician starts at $90. Courtesy follow-up visits are available at your physician's discretion. Because we do not accept insurance, we are able to keep our costs low, which we pass along to you in the form of office visits that cost approximately 60% less than fees charged by traditional physician practices.
    In-house laboratory fees for tests such as cholesterol and CBC complete blood count begin at $60, with results available immediately. PromptMD is state-approved for all vaccinations. Flu shots are $35 and travel vaccinations start at $75.
    If you do not have health insurance and need a referral to a specialist, we will help you find excellent medical care at a discounted price.

What kind of medical care do you offer? When should I go to the ER?

  • PromptMD offers many of the same services provided at the ER at a fraction of the cost, including ones that are not offered in traditional offices such as splinting and stitches. From routine care such as vaccinations and physicals all the way up to more advanced technology including EKGs and pulmonary function tests to diagnose asthma, we offer a wide range of expert medical care in comfortable, clean and convenient surroundings.
    Urgent care is considered to be medically necessary care to treat an illness or injury that would not result in further disability or death if not treated immediately, but could develop into such a situation if not treated within 24 hours. PromptMD treats a wide range of conditions but for life-threatening issues, please proceed to the nearest emergency room.

How can I access my medical records?

  • You are entitled to copies of your medical records at any time. Paper copies are free of charge. Since PromptMD uses state-of-the-art electronic medical records to document your care, we can also provide you with electronic records on a thumb drive for a $10 fee. After providing our staff with proper written authorization, the records in your chosen format will be mailed or faxed to the address indicated on the form. Please allow 5 business days for us to prepare and mail the data.

Can I get a prescription refill for medication I take regularly?

  • Our physicians are available to help during patient visits with courtesy emergency refills such as birth control and hypertension medication. Please be prepared to provide the following information:
    • Your name;
    • Your date of birth;
    • Your physicians name;
    • The name and dosage of the medication; and
    • Your pharmacy’s telephone number.

Medical Care FAQ

Do you have swine flu vaccines? Who can receive them?

  • PromptMD is a state-designated provider of H1N1 vaccinations. Everyone ages 2 to 49 can receive the nasal mist, including nursing mothers.

Can I get the flu shot when I am pregnant?

  • Yes, the CDC recommends that you get the flu shot if you are pregnant or will be pregnant during flu season. You can get the flu shot in the first trimester.